We aim to despatch your order within 7 working days of receiving it.
You can check the status of your order by logging onto the "My Account" area of the website.
You have 15 days for items delivered to the UK or 25 days for worldwide deliveries, from the order date to inform us if you have not received your order by emailing email@example.com. Please note that if you order more than one product they may be despatched separately and arrive with you at different times.
Standard delivery charges are as follows:
- UK: Standard Shipping is FREE to all customers living in the UK.
- Europe: £3 per order plus £1 for each item.
- Rest of World: £4 per order plus £1 for each item.
UK Next working day charges are as follows. Orders must be placed before 12pm (noon) the:
- UK: £6 per order plus £1 for each item.
Lost or Undelivered Orders
If your order hasn’t been delivered please read the information below to find out what to do next.
You need to allow 15 working days from the date of despatch before an item is considered missing by Royal Mail or courier companies (25 working days for international orders).
Check with your neighbours; they may have taken the parcel in on your behalf. You should also check with your local Royal Mail collection office, they may be holding the item if they couldn’t deliver it.
If your item is not delivered within this timeframe please complete our Lost Goods form and return it to us. You can download the form here.
Frontcover Cosmetics Lost Item Form (PDF)
You must return the form within 28 days. Please send the form to:
Frontcover Cosmetics Online Shop
C/O Internova UK Ltd.
Unit 4-5 Provident Works
Or, scan and return your completed form to firstname.lastname@example.org.
Once we receive your completed form we will send a replacement item to your address.
Items damaged in transit
If you receive an item and it has been damaged in the post please report this to us within 7 working days of delivery. Send us an email including:
- Your details
- Your order number
- A photo of the damage to the item and packaging
Our email address is email@example.com.
We will arrange for replacement items to be sent to you, and will send a freepost label if we need you to send the old item back to us.